Is Self Check-In Actually Worth Installing?
Is self check-in actually worth installing, or just a shiny gadget? The honest, data-backed answer, plus when it pays off and when it does not for your hotel.
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Do Guests Actually Use Hotel Chatbots?
Do guests actually use hotel chatbots, or do they ignore them? The honest, data-backed answer, plus what guests really use them for and when they want a human.