Foodle+

Smarter Ordering, Better Guest Experience

How Foodle+ Helped A Goa Resort Unlock 30% More Dining Orders

Discover how Foodle+ helped a Goa resort increase dining orders by 30% through seamless WhatsApp ordering and smart guest engagement.

+0%

Avg. Revenue Per Guest

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In-House Service Usage

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In-Room Dining Orders

Resort dining orders growth chart with Foodle+

Overview

Introduction

A well-located resort in Goa catered to both leisure travelers and short-stay visitors. The property offered well-maintained rooms, in-house dining, and a few curated guest services. With a steady flow of guests throughout the year, the resort maintained consistent occupancy across both peak and non-peak seasons.

Over time, the resort built a stable base of repeat and new guests. However, most guests limited their usage to rooms and basic services. Dining, which had strong potential, was not being used as expected. Even with a complete setup, guest interaction with dining remained low. The challenge was not availability, but usage.

Before vs after

The Core Challenge

The core challenge the property faced was clear: low dining orders despite steady guest occupancy. This gap affected overall in-house revenue. Guests were already staying at the resort, but they were not actively using dining services.

Key Issues

  • Limited awareness of dining options among guests.
  • A manual ordering process that depended on calling staff.
  • Delays in order placement and confirmation.
  • No visible or easily accessible menu during the stay.
  • No structured system to promote dining services.
  • Lack of data on guest ordering patterns.

These issues created friction in the guest journey. Even interested guests avoided ordering due to the effort and delay. The property was missing revenue that was already within reach. The guests were already there.

What Foodle+ Enabled

  • QR Code Ordering to allow instant access to dining.
  • A digital menu that guests could view anytime on their phones.
  • F&B Management system to handle and track orders.
  • Analytics and Reporting to understand guest behavior.
  • Staff received real-time WhatsApp notifications for every guest request. They could manage and update tasks directly from WhatsApp.

Rollout

How It Was Implemented

1

Week 1–2

Setup & Rollout

The Foodle+ system was set up across all guest touchpoints. QR codes were placed inside rooms and dining areas. The digital menu was uploaded and structured. Staff were trained to accept and manage orders digitally.

2

Week 3–4

Guest Adoption

Guests started using QR codes to explore the menu. The ordering process became quicker. The first visible change was an increase in menu browsing and initial orders.

3

Month 2–3

Optimize & Align

Foodle+ tracked ordering patterns and guest preferences. Popular items were highlighted more. Fewer ordered items were improved or adjusted. The system became more aligned with guest behavior. The rollout was gradual and did not disrupt daily operations.

Resort dining orders growth chart with Foodle+
Outcomes

Results

+0%Avg. Revenue Per Guest+0%In-House Service Usage+0%In-Room Dining Orders

The first change the resort noticed was a rise in guest interaction with dining services. Guests who earlier depended only on basic services began exploring the menu more frequently. The ease of access reduced hesitation. Ordering became faster and smoother.

Guests started placing more orders during their stay, especially for in-room dining. When services are easy to find and simple to use, guests naturally spend more. The same guests were spending more during each stay.

Performance data

Data Snapshot

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Avg. Revenue Per Guest

₹4,500₹5,580

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In-House Service Usage

34% of guests50% of guests

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Dining Orders

110 / month140 / month

Conclusion

The resort already had guests. It just needed a better way to engage them. Foodle+ helped the property move from low dining interaction to consistent in-house revenue growth.

By improving access and visibility, dining became a natural part of the guest experience. This shift helped the resort increase revenue without depending on more bookings.

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  • 3

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